RWC 2023 director-general Claude Atcher has since issued a statement apologising to supporters for the flawed ticketing system.
‘We’re well aware that there are a lot of people who were not able to purchase their tickets despite a long wait. We’re sorry about that. There were seven minutes during which there were indeed error messages. There were also people who waited a very long time, that’s the truth.’
Tickets for the playoff games will be made available to the general public in September and an official resale platform will be launched during the first trimester of 2022 to allow individual ticket holders to sell on any tickets they do not wish to keep.
Photo: David Rogers/Getty Images